The Pet Lounge

The Pet LoungeThe Pet LoungeThe Pet Lounge

The Pet Lounge

The Pet LoungeThe Pet LoungeThe Pet Lounge
  • Home
  • BOOK NOW!
  • Contact
  • Gallery
  • About Us
  • Privacy Policy
  • More
    • Home
    • BOOK NOW!
    • Contact
    • Gallery
    • About Us
    • Privacy Policy
  • Sign In
  • Create Account

  • Bookings
  • My Account
  • Signed in as:

  • filler@godaddy.com


  • Bookings
  • My Account
  • Sign out

Signed in as:

filler@godaddy.com

  • Home
  • BOOK NOW!
  • Contact
  • Gallery
  • About Us
  • Privacy Policy

Account

  • Bookings
  • My Account
  • Sign out

  • Sign In
  • Bookings
  • My Account

Privacy and Cookie Policy

  

Last Updated: October 1, 2025


Your privacy is of paramount importance to us at The Pet Lounge LLC ("The Pet Lounge," "we," "us," or "our"). This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your  information when you visit our website (the "Site"), purchase our products, or use our services, including our use of cookies and similar technologies. By accessing or using the Site, purchasing our products, or utilizing our services, you agree to the terms of this Privacy and Cookie Policy and any related terms and conditions, as updated from time to time. If you do not agree with this policy, please do not access or use the Site.


In this Privacy and Cookie Policy, "Personal Information" refers to any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This includes, without limitation: name; email address; phone number; postal or physical address; date of birth; gender; occupation; industry; IP address; device identifiers; payment information; or other information necessary or useful to provide a product or service you have requested. It does not include de-identified or aggregated data that cannot be used to identify a specific individual or information edited so as not to identify a particular person or website user.

We are committed to complying with applicable data protection laws, including, without limitation, the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) in California, the Oklahoma Consumer Protection Act (15 O.S. §751 et seq.) for transparency in business practices, and other relevant U.S. state privacy laws.


Information We Collect


We collect information from you in various ways when you interact with our Site or services. This includes:


1. Information You Provide Directly

  • Account and Transaction Information: When you  create an account, make a purchase, request services, or transact business  with us, we may collect your name, email address, phone number, billing  and shipping addresses, payment details (such as credit card information,  processed through secure third-party providers), features of any order,  specific instructions regarding a purchase or service, and any other  information you voluntarily provide to customize sales, process your  order, or provide excellent service.
  • Communications: If you contact us via email, phone, chat, or forms on the Site (e.g., inquiries, support requests, pricing and financing questions, or surveys), we collect the information you provide, including your contact details and the content of your message. You may receive emails or phone calls from us in response, including information about pricing, financing, payment, customer support, delivery scheduling, or answers to your questions.
  • User-Generated Content: Information from reviews, feedback, correspondence, online surveys, or participation in promotions, contests, or social features on the Site.

2. Information Collected Automatically

  • Device and Usage Data: When you visit the Site, we automatically collect and store information such as the name of the domain and host from which you accessed the Site; the IP address of      the computer you used; the browser software and operating system you used; the date and time you accessed the Site; the IP address from which you accessed our Site; and all pages within the Site that you access.
  • Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and other tracking technologies to enhance your experience, analyze Site usage, and deliver personalized      content. See the "Cookie Policy" section below for detailed information on the types of cookies we use, their purposes, and your choices for managing them.

3. Information from Third Parties

  • Partners and Affiliates: We may receive information from business partners, such as shipping providers or payment processors.
  • Social Media and Analytics: If you interact with us via social media or if we use third-party analytics tools (e.g., Google Analytics), we may collect data about your interactions.
  • Credit and Background Checks: For financing or credit applications, we may obtain credit history from credit bureaus with your consent.


We do not collect sensitive personal information (e.g., racial or ethnic origin, political opinions, religious beliefs, health data, or genetic/biometric data) unless explicitly provided by you for a specific purpose, such as accommodating pet allergies in product recommendations. Your disclosure of Personal Information to us is voluntary.


Cookie Policy


What Are Cookies?


Cookies are small text files placed on your device (e.g., computer, smartphone, or tablet) when you visit a website. They store information about your browsing activities to improve Site functionality, personalize your experience, or analyze performance. We also use similar technologies, such as web beacons, pixel tags, and other tracking mechanisms, which serve comparable purposes.


Types of Cookies We Use


We use the following categories of cookies and similar technologies on our Site:


Essential Cookies

  • Purpose: These cookies are necessary for the Site to function properly, enabling core features like navigation, secure access to certain areas, and transaction processing (e.g., completing a purchase).
  • Examples: Session cookies that maintain your login state or cart contents. These cookies sit in your computer, not our system, and expire when you log out and close your browser.
  • Duration: Typically expire when you close your browser (session cookies).
  • Legal Basis: These cookies are essential for providing the services you request and do not require consent under applicable laws.


Performance Cookies

  • Purpose: These cookies collect anonymized data about how visitors use the Site, such as which pages are visited most often or where users encounter errors. This helps us improve the Site’s performance.
  • Examples: Cookies used by third-party analytics tools like Google Analytics to track aggregated usage patterns.
  • Duration: May be session-based or persistent (lasting days to months).
  • Legal Basis: We obtain your consent for non-essential cookies via GoDaddy’s cookie consent banner, if  any.


Functional Cookies

  • Purpose: These cookies remember your preferences (e.g., language settings, product preferences) to provide a personalized experience. They make it easier for you to navigate the Site.
  • Examples: Cookies that retain information to simplify your use of the Site, such as remembering your pet-related product preferences. Our cookies are coded so that only The       Pet Lounge can use the information they collect.
  • Duration: Typically persistent, lasting until you clear them or they expire.
  • Legal Basis: We obtain your consent for these cookies via GoDaddy’s cookie consent banner, if any.


Advertising Cookies

  • Purpose: These cookies track your browsing habits to deliver relevant advertisements and measure ad campaign effectiveness. They may be set by us or third-party advertising partners.
  • Examples: Cookies that enable targeted ads for pet products based on your browsing history.
  • Duration: Often persistent, lasting weeks to months.
  • Legal Basis: We obtain your consent for these cookies via GoDaddy’s cookie consent banner, if any. Under laws like the California Consumer Privacy Act (CCPA), sharing data for targeted advertising may be considered a "sale" of personal information, and you may opt out as described in the "Your Rights and Choices" section.


How We Use Cookies


We use cookies and similar technologies to:


  • Ensure the Site operates effectively (e.g., maintaining your session as you move through pages).
  • Analyze Site performance and usage to enhance functionality and user experience.
  • Personalize your experience by remembering your preferences (e.g., tailoring pet product recommendations).
  • Deliver relevant advertisements and measure their effectiveness.
  • Provide customer support, process transactions, and fulfill orders.


Third-Party Cookies


Some cookies are set by third-party services we use, such as:


  • Analytics Providers: Tools like Google Analytics help us understand Site usage through anonymized data.
  • Advertising Partners: Third parties may set cookies to deliver targeted ads or track ad performance.
  • Service Providers: Payment processors (e.g., Stripe) or shipping partners may use cookies to facilitate transactions or deliveries.


These third parties are contractually obligated to process data in accordance with our instructions and applicable privacy laws. We do not share your personal information with third parties for their own marketing purposes without your consent.


Your Choices Regarding Cookies


You have several options to manage cookies:


  • Cookie Consent Banner: When you first visit the Site, GoDaddy’s cookie consent banner should allow you to accept or decline non-essential cookies (performance, functional, and advertising      cookies). Essential cookies cannot be disabled as they are necessary for the Site to function.
  • Browser Settings: You can set your browser to block or delete cookies. For example:
    • In Chrome: Go to Settings > Privacy and Security > Cookies and other site data.
    • In Firefox: Go to Preferences > Privacy & Security > Cookies and Site Data.
    • In Safari: Go to Settings > Privacy > Cookies. 
    • Note that disabling cookies may affect the Site’s functionality, such as preventing you from completing transactions or accessing personalized features.
  • Opt-Out of Targeted Advertising: If you are in a jurisdiction like California, you can opt out of data sharing for targeted advertising (considered a "sale" under CCPA) by using the cookie consent banner or submitting a request as outlined in the "Your Rights and Choices" section. You can also use tools like the Digital Advertising Alliance’s opt-out portal      (http://optout.aboutads.info) or the Network Advertising Initiative’s opt-out tool (http://optout.networkadvertising.org).
  • Do Not Track (DNT): Some browsers support DNT signals. Our Site does not currently respond to DNT signals, but you can manage cookies through the options above.


How We Use Your Information


We use your information, including data collected via cookies, for the following purposes:


  • Providing Services: To process orders, deliver products, provide customer support, fulfill requests, enforce this Privacy and Cookie Policy and related terms and conditions, and address your needs.
  • Personalization: To customize your experience, recommend products (e.g., pet supplies based on your preferences), and send tailored communications.
  • Marketing and Communications: To send promotional emails, newsletters, or updates about products, offers, or events. You can opt out at any time via the unsubscribe link or by      contacting us.
  • Analytics and Improvement: To analyze Site usage, improve functionality, and develop new features.
  • Legal and Security: To comply with laws, prevent fraud, enforce our terms, and protect our rights, property, or safety, as well as that of our users and the public.
  • Business Operations: For internal purposes like auditing, data analysis, research, and processing transactions.


We do not sell your Personal Information to third parties. However, under certain privacy laws (e.g., CCPA/CPRA), sharing data for targeted advertising may be considered a "sale." If applicable, you can opt out as described below.


Sharing Your Information


We may share your information with:


  • Service Providers and Affiliates: Third-party vendors who assist with operations, such as payment processors (e.g., Stripe), shipping companies (e.g., UPS), email services (e.g., Mailchimp), and IT providers. In order to provide products in certain geographies, we may share your Personal Information with one or more of our satellite companies, offices, subsidiaries, joint ventures, or partners, all of whom have agreed to process your Personal Information based on our instructions and in compliance with this Privacy and Cookie Policy, related terms and conditions, and other appropriate confidentiality and security measures. These parties are contractually obligated to use your information only for our purposes and maintain confidentiality.
  • Legal Requirements: When we have a good faith belief that access, use, preservation, or disclosure is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process,      or enforceable governmental request; (b) enforce applicable provisions of our terms and conditions, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect against imminent harm to the rights, property, or safety of The Pet Lounge, its users, or the public as required or permitted by law. This includes disclosure to law enforcement officials or other government representatives as necessary to comply with governmental orders or requirements, or to investigate any activity that is illegal or could expose us to legal liability.
  • Credit Checks: In the event you are applying to transact with us, we may request and share with third parties certain Personal Information concerning your credit history in connection with      determining your credit score, in accordance with terms presented to you at that time.
  • Business Transfers: In the event of a merger, acquisition, bankruptcy, or similar event, your information may be transferred as a business asset.
  • Aggregated or De-Identified Data: We may share with third parties certain pieces of aggregated, non-personal information, such as responses to customer satisfaction surveys or how many times users visited a particular page on our Site. Whenever we make such disclosures      that are not required by law or government order, we will ask the recipient to agree to protect the information in the same way this Privacy and Cookie Policy states.


We do not share information with unaffiliated third parties for their own marketing purposes without your consent.


Data Security


We implement reasonable administrative, technical, and physical safeguards—including a variety of robust physical and electronic procedures—to protect your information, including cookie-related data, from unauthorized access, loss, misuse, or alteration. These include encryption (e.g., SSL/TLS for data transmission), firewalls, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security of information you transmit to us. We urge you to take every precaution to protect your personal data on the Internet, such as changing your passwords often (including a combination of letters and numbers), ensuring you use a secure browser, and utilizing available products and services for privacy protection while navigating the internet.


In the event of a data breach, we will notify affected individuals and authorities as required by law.


Data Retention


We retain your Personal Information, including data collected via cookies, only as long as necessary to fulfill the purposes outlined in this Privacy and Cookie Policy, comply with legal obligations, resolve disputes, and enforce agreements. For example:

  • Transaction data is kept for 7 years for tax and accounting purposes.
  • Account information is retained while active and for a reasonable period thereafter.
  • Marketing data, including cookie data for advertising, is kept until you opt out.
  • Cookie data durations vary (e.g., session cookies expire when you close your browser; persistent cookies may last days to months).


After this period, we securely delete or anonymize the data.


Your Rights and Choices


Depending on your location, you may have the following rights regarding your Personal Information:

  • Access: Request details about the information we hold about you.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request removal of your data, subject to legal exceptions.
  • Opt-Out: From sales of data, targeted advertising, or profiling (if applicable).
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection/Restriction: Object to processing for certain purposes, such as direct marketing.
  • Withdraw Consent: Where processing is based on consent, such as for non-essential cookies.


To exercise these rights, contact us at privacy@thepetlounge.com with "Privacy Rights Request" in the subject line. We will respond within the timeframe required by law (e.g., 30 days under GDPR, 45 days under CCPA). We do not discriminate against users exercising their rights.


For marketing communications, use the unsubscribe link in emails or update preferences in your account. For cookie-specific choices, see the "Your Choices Regarding Cookies" subsection above.


International Data Transfers


If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries where our servers or service providers are located. We ensure appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, for transfers to countries without equivalent data protection laws.


Children's Privacy


We do not structure our Site to attract minors. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age. If we learn we have collected such information, we will delete it promptly. Parents or guardians who believe their child has provided information should contact us immediately.


Third-Party Links and Services


The Site may contain links to third-party websites or services. When you click on these links, you are transferred to a website operated by someone other than us, which may have a different privacy policy. We do not share your Personal Information with these websites and are not responsible for their privacy practices. We encourage you to investigate their policies.


Changes to This Privacy and Cookie Policy


We may update this Privacy and Cookie Policy to reflect changes in our practices, technology, or legal requirements. If we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email or other means. We will notify you of material changes via email or a prominent notice on the Site before they take effect. Your continued use of the Site after changes constitutes acceptance. Check the "Last Updated" date at the top for the latest version.


Contact Us


If you have questions or concerns about this Privacy and Cookie Policy or our data practices, including our use of cookies, please contact us at:


The Pet Lounge LLC

10955 North CR 2080

Canute, Oklahoma 73626

privacy@petloungeok.com

405.888.0588


Please include "Question About Privacy and Cookie Policy" in the subject header for inquiries.

For California residents: You may designate an authorized agent to make requests on your behalf, with proper verification.


This Privacy and Cookie Policy is governed by the laws of the State of Oklahoma, without regard to conflict of law principles.

Copyright © 2025 The Pet Lounge - All Rights Reserved.

Powered by

  • BOOK NOW!

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DeclineAccept